Higher Ed Story Talk

Where each week, one marketer answers one question about storytelling on campus.

We’re traveling to Valparaiso, Indiana, this week to hear from Cortney McDonald, director of academic and admission marketing at Valparaiso University.

Q: What’s one internal process that helps your team uncover strong stories consistently?

One of the most reliable ways our marketing and communications team uncovers strong stories is through the relationships we have built with faculty and campus partners across Valparaiso University. Regular meetings, informal check-ins, and collaborative work on things like program pages, admissions materials, and research highlights create natural opportunities for people across campus to share what is happening in their classrooms, offices, and programs. Those conversations are frequently where the best stories begin.
Campus partners play a particularly important role in this process because of how broadly they engage with students. From admissions counselors who first connect with prospective students to academic advisors, career services professionals, student life staff, and faculty mentors who walk alongside students through graduation and beyond, these relationships span the entire student journey. That range of perspective means our team has access to stories at every stage, from the moment a student first considers Valpo to the experiences that shape who they become by the time they leave.
There is also a trust dimension to this approach that matters. When faculty and campus partners see the marketing team as genuinely invested in their work, they tend to reach out on their own when something meaningful happens, whether that is a student research breakthrough, an emerging interdisciplinary project, or a transformational advising relationship. The relationships do a lot of the sourcing work for us.
Taking time to understand each college’s and department’s priorities also sharpens our ability to recognize story potential early, sometimes while a project or experience is still unfolding rather than after the fact.
The close-knit nature of Valpo’s campus reinforces all of this. A hallway conversation, a quick exchange at a campus event, or a side discussion during a planning meeting often surfaces the most authentic leads, the kind that speak to mentorship, hands-on learning, and genuine student transformation.
Collectively, these relationships and touchpoints give our team a consistent, grounded way to find and tell stories that reflect what the Valpo experience actually looks like, across every stage of a student’s journey.

What I love about this answer:

I love how Cortney and the Valpo team recognize the importance and perspective of their campus partners. The idea of having regular meetings as well as informal check-ins is great, not just to uncover potential content but also to show their genuine investment and interest in what the partner is doing.

Like Cortney said, when partners see that interest, they tend to start thinking about the marketing team more. As they see what stories appeal to marketing — and by that, I really mean target audiences like prospective students or alumni — they can use that as a guide for future story ideas. When something new, or innovative, or perhaps just interesting happens, it becomes natural for the campus partner to reach out and share that story with Cortney and her team.

PLUS … whenever you’re ready, here are three ways I can help you bring storytelling to life in your own work:

  1. Download my free higher ed guides
    5 formats to make your alumni stories stand out
    9 clever ways to create fresh content from your events
  2. Work with me on a writing project
    I’ve supported schools across the country with website overhauls, prospect communications, and advancement content. Email me with “Storytelling” in the subject line to learn more.
  3. Collaborate on a custom content strategy project
    I’ve developed custom strategies for programs specializing in everything from AI and biotech to informatics and journalism that maximize their content potential. Respond with “Content Strategy” in the subject line and I’ll get back to you with more details.